Refund and cancellation policy
Last updated 2 November 2026
This policy covers payments made to Assets Tracker (“we”, “us”) for Assets Tracker plans and add-ons.
Try before you pay
Every new company gets a free trial with all features, so you can be sure Assets Tracker fits before paying anything.
Cancelling
- Plans do not renew by themselves and we never charge your card automatically, so there is nothing to cancel: simply do not renew.
- Your plan stays active until the end of the period you paid for. After that the account becomes read-only and your data is kept for 90 days.
Refunds
- Yearly plans: if you are not happy, write to us within 7 days of your first payment for a full refund.
- Monthly plans, renewals and add-ons are not refundable once paid, but they never renew without you.
- Paid twice by mistake, or charged for a failed payment? We refund the extra amount in full.
- Approved refunds go back to the original payment method within 5–7 working days through Razorpay.
How to ask
Email support@apnaassets.com from the owner's email address with the receipt number. We reply within 2 working days.
Contact
- BusinessAssets Tracker
- Emailsupport@apnaassets.com